Monzo Bank Cover Letter – Customer Operations Fraud Analyst

by Mai Le | Jul 5, 2020

Successful Monzo Bank Cover Letter contributed by a Cover Letter Library member for Monzo Bank Customer Operations Fraud Analyst in London on 10-08-2019.

Who’s the lucky company?
Monzo Bank
For which division?
Customer Operations
And for which office?
When did you submit this application?
What’s the formal title of the position you applied for?
Fraud Analyst
How were you informed of the subsequent interviews for this?
HR called
How long roughly did it take for you to hear back about your offer?
1 week
Via what means did you hear back about this outcome?
Is there anything you wish you should have known or prepared for prior to applying to this company?
What was required was a great understanding of what Monzo was doing within the banking space and what their business model was. I.e. putting the customer at the centre of such model.
Overall, out of 10, how would you evaluate your experience applying to this company?
Finally, before you go, is there anything else you think will help other candidates get the offer here like you did?
Monzo wants to see demonstrated problem solving skills in a fast moving environment. Some feedback I received from this cover letter was to include more experience with empathetic customer service skills.


Monzo Cover Letter


10th August 2019 


Dear the Recruitment Team at Monzo Bank,  


I am a recent economics graduate, currently working as a Corporate Retreat Host for Amazon Creek. I am keen on the idea of becoming a direct contributor to fuel the firm towards its next growth milestone. I believe the type of experience I will gain at Monzo will be broader, and potentially more valuable, due to the firm’s size and global presence. Monzo’s innovative and first-principle thinking gives me the confidence that this would be an excellent place to dedicate my professional life and to build a successful career.  

I am interested in working within the Customer Operations team as it will give me the opportunity to work at the core of Monzo, with it’s strategic, proactive and entrepreneurial nature. While working at Amazon Creek I developed my analytical and creative problem solving skills in a quickly evolving and highly collaborative environment. I recently underwent self assessment, in which I understood that what interests me most is working directly with customers and solving complex problems. Upon further research, I found that a career at Monzo would offer me the type of work I desire and believe that this position would enable me to combine my creative problem solving skills and curiosity for the financial sector in the most optimal way.  

I believe my achievements in my academic studies and experience at Amazon Creek show that I am self-motivated and able to manage my time effectively without compromising quality. In such a fast-moving and collaborative environment, interpersonal skills are also extremely important. I have been able to develop these skills by holding many positions of leadership, such as captaining my school, college and university rugby teams, which taught me the value of camaraderie and how to build and maintain relationships, all of which will lead me to success within this position.   

Thank you for taking the time to consider my application. I look forward to hearing from you.  

Yours Sincerely,  










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Written By Mai Le

Mai worked for Goldman Sachs in London for many years as an investment banking associate. When she was at LSE, her seniors used to pass her notes of their interviews as well as their cover letters, which helped her tremendously in her job search. This site is a way for her to pay it forward, obtaining qualified materials from her friends and contributors, and building a similar community to pass the resources on to you.

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